* Estimated delivery times start from the date of shipment, excluding processing time.
* Actual delivery times may vary due to holidays, weather conditions, or customs delays.
Return items will be accepted within 40 days when is the date of receiving the goods. Customized items cannot be returned or exchanged. Items bought with an e-gift card are exchangeable only; refunds are not applicable.
Free Gift
Welcome to Roymall, your professional website for purchasing premium department store gifts. We highly value and appreciate your support, and we want to express our gratitude by adding an extra touch of excitement to your purchases. When you shop with us, you not only get to enjoy high-quality products that enhance your lifestyle, but you'll also receive an exclusive free gift with every order you place. Ready to explore our collection and find your perfect gifts? Browse our selection of premium department store items, place your order, and look forward to the excitement of your free gift arriving alongside your purchase.
Shipping Policy
We will work hard to deliver items to you after receiving your orders and make sure they arrive safely. Delivery details will be provided in your confirmation email.In most cases, orders are processed within 2 days.Under special circumstances, it will be delayed as follows: When you place an order on Saturday, Sunday or public holidays, it will be delayed for 2 days..Normally, it needs 5-7 working days (Monday to Friday) without being affected by flight delay or other environmental factors..Because our shipping service is worldwide so the delivery times will depend on your location so it may need a few times and please wait patiently if you are in remote districts or countries.
1. Return & Exchange Policy
We only accept items purchased from roymall.com. If you purchase from our local distributors or other retailers, you cannot return them on our side.Final sales items or free gifts are not acceptable for a return.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.After receiving return instructions from us, please package up your returned items and drop your package at the local post office or another courier. We will process your return or exchange item within 3-5 working days after we receive it. The refund will be processed and credited automatically to your original method of payment.No returns or exchanges can be accepted if the product was custom produced, including custom size, custom
color, or custom printed.Need more help, please contact us. service@roymall.com or Whatsapp: +8619359849471
2.Refund Policy
You'll get a full refund or 100% store credit after we receive the returned package and check it. The refund will be processed and credited automatically to your original method of payment.Please note that shipping costs and any duties or fees are not refundable. The extra shipping costs are non-refundable once the package has been shipped. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.Once we received and confirmed your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you have any problems regarding the refund process, please contact us. service@roymall.com or Whatsapp: +8619359849471
arrivata prima del tempo previsto , il prodotto integro e funzionante , nonostante il trasporto un pò movimentato nella scatola di cartone con qualche botta . Eseguite qualche prova e funziona come da descrizioni , ho utilizzato una barretta compresa nei optional , ho acquistato il prodotto con la penna , pensavo che questo escludeva il braccio invece ci sono entrambi , consiglio di dettagliare meglio il contenuto degli accessori per evitare i dubbi ! nelle foto che ho allegato è una conferma che si riceve tutto come mostrato in figura dal venditore ! Acquisto in promozione da CZ
arrived before the expected time, the product intact and working, despite the transport a little moved in the cardboard box with some bang. Run some tests and it works as described, I used a bar included in the optionals, I bought the product with the pen, I thought that this excluded the arm instead there are both, I recommend to detail better the contents of the accessories to avoid doubts! in the pictures I have attached is a confirmation that you receive everything as shown in the picture from the seller! Promotional purchase from CZ
arrived before the expected time, the product intact and working, despite the transport a little moved in the cardboard box with some bang. Run some tests and it works as described, I used a bar included in the optionals, I bought the product with the pen, I thought that this excluded the arm instead there are both, I recommend to detail better the contents of the accessories to avoid doubts! in the pictures I have attached is a confirmation that you receive everything as shown in the picture from the seller! Promotional purchase from CZ
Tips:For questions about your order, place of delivery, product discount, taxation, delivery time, warranty, shipping, payment, exchange rate, and other questions unrelated to the product, please contact customer service.
I bought the model EU 220V 738AL with pen, in the package is also expected the upgrade with the telescopic arm handheld pen or only pen ?
ho acquistato il modello EU 220V 738AL con penna , nella confezione è previsto anche l'aggiornamento con il braccio telescopico palmare penna o solo penna ?