* Estimated delivery times start from the date of shipment, excluding processing time.
* Actual delivery times may vary due to holidays, weather conditions, or customs delays.
Return items will be accepted within 40 days when is the date of receiving the goods. Customized items cannot be returned or exchanged. Items bought with an e-gift card are exchangeable only; refunds are not applicable.
Free Gift
Welcome to Roymall, your professional website for purchasing premium department store gifts. We highly value and appreciate your support, and we want to express our gratitude by adding an extra touch of excitement to your purchases. When you shop with us, you not only get to enjoy high-quality products that enhance your lifestyle, but you'll also receive an exclusive free gift with every order you place. Ready to explore our collection and find your perfect gifts? Browse our selection of premium department store items, place your order, and look forward to the excitement of your free gift arriving alongside your purchase.
Shipping Policy
We will work hard to deliver items to you after receiving your orders and make sure they arrive safely. Delivery details will be provided in your confirmation email.In most cases, orders are processed within 2 days.Under special circumstances, it will be delayed as follows: When you place an order on Saturday, Sunday or public holidays, it will be delayed for 2 days..Normally, it needs 5-7 working days (Monday to Friday) without being affected by flight delay or other environmental factors..Because our shipping service is worldwide so the delivery times will depend on your location so it may need a few times and please wait patiently if you are in remote districts or countries.
1. Return & Exchange Policy
We only accept items purchased from roymall.com. If you purchase from our local distributors or other retailers, you cannot return them on our side.Final sales items or free gifts are not acceptable for a return.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.After receiving return instructions from us, please package up your returned items and drop your package at the local post office or another courier. We will process your return or exchange item within 3-5 working days after we receive it. The refund will be processed and credited automatically to your original method of payment.No returns or exchanges can be accepted if the product was custom produced, including custom size, custom
color, or custom printed.Need more help, please contact us. service@roymall.com or Whatsapp: +8619359849471
2.Refund Policy
You'll get a full refund or 100% store credit after we receive the returned package and check it. The refund will be processed and credited automatically to your original method of payment.Please note that shipping costs and any duties or fees are not refundable. The extra shipping costs are non-refundable once the package has been shipped. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.Once we received and confirmed your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you have any problems regarding the refund process, please contact us. service@roymall.com or Whatsapp: +8619359849471
Feature:
1. 1080P Night Vision:The home security camera system can view live video in up to 1080P day and night, with 355° horizontal and 90° Vertical.Ideal for areas like parking areas, garage, backyard, front yard, etc.
2. 2-way Audio: Through the home security camera, see whos there and talk interactively clearly with your kids, pets, postman or anyone you care about, so that you never miss a parcel or keep guests waiting.
3. Motion-Tracking & Alerts: The security camera indoor has flexible motion detection function. Once movement is detected, this surveillance camera system outdoor will send a notification to your smartphone.
4. Easy to Install: The home security camera with mobile app can be installed virtually anywhere.
5. Satisfaction Guarantee: We strive to provide each customer with the highest standard of customer service to ensure you have a pleasant shopping experience. If you have any issues, inquiries or need assistance, please feel free to contact us directly.
Due to the different monitor and light effect, the actual color of the item might be slightly different from the color showed on the pictures. Thank you!
Please allow 1-2cm measuring deviation due to manual measurement.
- need to fix vertical engine position with a glue gun, as it was...
- tha small speaker was not connected
- max 15 fps
- low power consumption
- update the firmware, urgent!
- poor video quality, cheap product so ok...
- need to fix vertical engine position with a glue gun, as it was...
- tha small speaker was not connected
- max 15 fps
- low power consumption
- update the firmware, urgent!
- poor video quality, cheap product so ok...
- need to fix vertical engine position with a glue gun, as it was...
- tha small speaker was not connected
- max 15 fps
- low power consumption
- update the firmware, urgent!
- poor video quality, cheap product so ok...
πολύ καλή κάμερα. Η εφαρμογή μέτρια δεν εχει πολλές ρυθμίσεις .η κάμερα μετακινητέ με τα κουμπιά της εφαρμογές τελειά, στέλνει ειδοποιήσεις. όταν περάσει κάποιος από μπροστά της αλλά δεν τον ακολουθεί. ίσως θέλει κάποια επιπλέων ρύθμιση που δεν την εχει η εφαρμογή .η εικόνα είναι ικανοποιητική. δουλευη με ολες τις εφαρμογές 365.
Very good camera. Moderate app doesn't have many settings. Move camera with buttons apps great, sends notifications. when someone walks past her but doesn't follow her. Maybe it needs some extra setup that the app doesn't have. The image is satisfactory. Works with all 365 apps.
Very good camera. Moderate app doesn't have many settings. Move camera with buttons apps great, sends notifications. when someone walks past her but doesn't follow her. Maybe it needs some extra setup that the app doesn't have. The image is satisfactory. Works with all 365 apps.
Tips:For questions about your order, place of delivery, product discount, taxation, delivery time, warranty, shipping, payment, exchange rate, and other questions unrelated to the product, please contact customer service.
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A part of the QA has been auto-translated.
0
Q:
I bought item but it doesn't show that I leveled up in VIP
I bought item but it doesn't show that I leveled up in VIP
Unfortunately,I don't know that, I only use the application downloaded via the QR code on my phone. But on PC in my camera app "Xeoma" - it doesn't find this camera.
Unfortunately, I don't know that, I only use the application downloaded via the QR code on my phone. But on PC in my camera app
Answered by BG431893775 on 09/08/2024Helpful (0)
0
Q:
Missed CAMERA ID, how to get jQuery111306575147013136453_1688510224023? WHERE????
Faltou a ID DA CÃMERA, como conseguir jQuery111306575147013136453_1688510224023? ONDE ????
If you have questions, you can send an email for customer service help.
If you have questions, you can send an email for customer service help.
Answered by The seller on 05/07/2023Helpful (0)
0
Q:
The picture from my a13 camera is pink-red-brown instead of to be green (for instancje leafs on the trees). Other colors are not natural too in daylight. How to achieve natural colors?
The picture from my a13 camera is pink-red-brown instead of to be green (for instancje leafs on the trees). Other colors are not natural too in daylight. How to achieve natural colors?
Só vem com VI365 app. Não consigo integrar com meu NVR. Não tem ONVIF protocol.
Only comes with VI365 app.
I can't integrate with my NVR. There is no ONVIF protocol.
Answered by JessieN on 10/07/2023Helpful (0)
0
Q:
Why was it not stated that one needs to provide a valid credit card number to get the app to workjQuery1113043746425615159423_1679950838684? I dont want to do that and dont know why they need it.
Why was it not stated that one needs to provide a valid credit card number to get the app to workjQuery1113043746425615159423_1679950838684? I dont want to do that and dont know why they need it.